Support

If your issue is urgent please call our in-house support team during office hours on 0333 222 5957.

Help manual
There's a help manual for each screen of your CRM - just click the question mark next to your profile name (top-right of your Charitylog screen). From here you can also access the full online help area, with how-to videos and more.

In-house support team
Our friendly, in-house technical support team are available during office hours.

Tel: 0333 222 5957 (Mon - Fri: 9am - 5pm)

There are no restrictions on how many times you can call support (within reason of course!).

Still on our basic Starter package? Telephone support is available at an extra cost, but email support is free.

Email support (for non-urgent issues)
Email us at support@charitylog.co.uk and we will get back to you within 2-3 days. Please include as much detail as possible.

Training and reviews
We offer full and half-day training courses, refreshers and intensive 1:1 review sessions. Visit our page on training and reviews to find out more.