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Need support with Charitylog?

If your issue is urgent please call our support team during office hours on 0333 222 5957.

Manual for this page

Help manual and webinars

There's a help manual for each screen of your CRM - just click the question mark next to your profile name (refer to screenshot).

From here you can also access the full online help area, with how-to videos and more.

A list of all training videos can be found by typing 'webinars' in the search bar of the manual.

In-house support team

Our friendly, in-house technical support team are available during office hours.  Tel: 0333 222 5957 (Mon - Fri: 9am - 5pm)  There are no restrictions on how many times you can call support (within reason of course!).  

Still on our legacy Starter package? Phone support is available at an extra cost, but email support is free.

Email support (for non-urgent issues)

It's normally quicker to call us, unless your issue can wait.

Email us and we will usually get back to you within 3 working days. During very busy times, or for more complex issues, this can take a little longer. Please include as much detail in your email as possible.

Training and System Reviews

We offer additional full and half-day training courses, refreshers and intensive 1:1 review sessions. Visit our page on training and reviews to find out more.

Still on our old Starter Plan?

Your plan includes:

  • Comprehensive online instruction manual

  • Wealth of How-To videos

  • Email Support included: support@charitylog.co.uk

  • Telephone Support: available for an extra cost