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Support
Need support with Charitylog?
If your issue is urgent please call our in-house support team during office hours on 0333 222 5957.
Charitylog has a wide range of guides, help manuals and how-to videos – it may save time to check these first.
There's a help manual for each screen of your CRM - just click the question mark next to your profile name (top-right of the screen). Or visit the online support pages for further help.
During office hours we also provide a dedicated, in-house customer support team. Please contact the appropriate team based on the service you're using (see below).
You can also email non-urgent requests to us at support@charitylog.co.uk and we will normally get back to you within 2-3 days. Please include as much detail as possible.
One and Plus
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Comprehensive online instruction manual
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Wealth of How-To videos
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Telephone Support included:
0333 222 5957 (Mon - Fri: 9am - 5pm)
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Email Support included: support@charitylog.co.uk
Starter
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Comprehensive online instruction manual
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Wealth of How-To videos
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Email Support included: support@charitylog.co.uk
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Telephone Support: Available at an extra cost - see price list