Support

If your issue is urgent please call our in-house support team during office hours on 0333 222 5957.

Charitylog has a wide range of guides, help manuals and how-to videos – it may save time to check these first.

There's a help manual for each screen of your CRM - just click the question mark next to your profile name (top-right of the screen). Or visit the online support pages for further help.

During office hours we also provide a dedicated, in-house customer support team. Please contact the appropriate team based on the service you're using (see below).

You can also email non-urgent requests to us at support@charitylog.co.uk and we will normally get back to you within 2-3 days. Please include as much detail as possible.