*** Attention all Charitylog users: the June release is on your test systems now! Watch a webinar on the updates page ***

More time to make a difference.

Charitylog is a cloud-based CRM used by around 1000 charities all across the UK, covering a wide range of services and requirements. It has been designed specifically for charities and other service providers and is supported by people dedicated to the third sector. It's everything we do.

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KPI report
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Trusted by local charities and service providers.

Mind for better mental health
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Charitylog features

What can Charitylog do for you?

Assessment Icon

Contact & Case Management

All you need to know about people you work with and support - clients, volunteers, referrers and the rest. Keep control of your case management and workflows.

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Assessment & Impact

Evidencing impact is vital for most charities and funders have many different requirements for this. You can build in recognised impact assessment methods, or use your own.

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Reporting is a demanding requirement for many organisations. From output KPIs to merging data into Excel reporting spreadsheets, Charitylog will produce data and save you time.

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Support & Help

We believe that helping you get the best out of your system is a vital part of what we do. We have experienced and dedicated staff to provide training and support, as well as a manual and videos.

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Security & GDPR

Data security is an essential aspect of our service - we only use the most reputable data centres in the UK and give you the means to manage your GDPR compliance.

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Go Further

We have a number of additional options such as Rostering, Invoicing and Handyperson. If you work geographically or as part of a group, you may find our Branches option essential.

Why Charitylog?

Charitylog is a cloud-based CRM designed specifically for charities.

It lets you keep everything in one place: cases, contacts, documents, communications and workflows. Receive referrals via your website, keep track of volunteers and run reports on everything from outcomes to KPIs.

All data is stored securely in the UK, and there's a dedicated, named, UK-based support team you can contact for the price of a local call.

Let us take care of the admin, so you can spend more time doing what you do best.

Case studies

See how charities like yours are using Charitylog

Image of Fred Winter Centre

Case Study

Mind Logo

Springfield Mind

Charitylog for Springfield Mind

Devon in Sight Website

Case Study

Devon in Sight Logo

Devon In Sight

Charitylog for Devon In Sight

View all cases

Got questions about Charitylog?

What is a charity CRM and do I need one?

However large or small your charity, you will need to have knowledge of who you are working with and what you have done, if only to make it simpler to communicate with clients and provide information to funders.

The Charitylog CRM (customer relationship management) system is essentially a database holding the information about your clients, your interactions with them and details of anyone else involved in the operation of the organisation.

Find out about Choosing the right CRM for your charity or read our blog post CRMs for smaller charities - what's the point?

Read all our FAQs here.

How do I know which plan is the right one for us?

The best way is to talk to us. We won’t pressure you, and will have an honest chat with you to understand more about what you do, what services you provide, the way you do things and what reporting you need to do to help you decide.

Apart from Starter, where there is a free 30 day trial, we are very happy to provide a no-obligation demonstration for you.

Read all our FAQs here.

Is training included?

Yes, we provide an agreed number of implementation (getting started) and training days as part of any Charitylog we sell (apart from Starter, where we provide a free 30 day trial and basic training to help get you started).

While we’re getting you set up, we’ll talk with you about how your organisation works, what workflows and processes you use, what data needs you have, what reports your funders are asking for, and so on. 

We can then guide you on how to set up the system and make the best use of it.

There are manuals, videos and we also provide phone and email support as needed.

Read all our FAQs here.

Read all our FAQs

From the start Charitylog proved to be easy to set up and effective 'out of the box'. New staff members find it easy to use and become familiar with it very quickly.

Steve Southwell, Trustee

Havant and East Hants Mind

Due to the demands of meeting contracts, KPI reporting and the complexities around tracking clients through our service, we needed a very flexible and bespoke solution. Through a system demonstration visit and various recommendations from other organisations, we were confident that Charitylog could deliver to our organisations' needs. Highly recommended!"

Helen Cryan , Chief Executive

Crossroads Care Rotherham

"The technical support and advice I've received from the Charitylog team has always been extremely helpful. It has enabled me to overcome any difficulties I've faced with ease and understanding."

Cath Kirwan, Quality Systems Officer

Deafness Support Network

"We love the system! It is soooo much easier to use and especially to get stats. We are definitely pleased with it! Just makes life so much easier."

Monika Mazeikaite, Senior Project Worker

ACCESS - Supporting migrants in East Anglia

Which plan suits you?

Pricing and plans


£49+VAT per month.

30 day free trial and no upfront cost.

This package includes:

1 Project Unlimited Records Case Management Email & Letter Templates Mail Merge GDPR Toolkit Reporting & KPIs 250GB Document Storage 5 Concurrent Users 60 Days Free UK Telephone Support


£2140+VAT year 1

£500+VAT year 2

This package includes:

All in Starter, plus:- Groups & Activities Create Custom Data Fields Project Workflows 10 Concurrent Users 500GB Document Storage Unlimited UK Telephone Support 1.5 Days Training Half Day Review

Group 3

Most popular


From £3885+VAT year 1

From £695+VAT year 2

This package includes:

All in Charitylog One, plus:- Unlimited Projects Unlimited User Groups Analytics Reporting Optional Add-Ons Unlimited Users 1TB Document Storage Minimum 3 days training Minimum 1 day review


From £9224+VAT year 1

From £2284+VAT year 2

This package includes:

All in Charitylog Plus, plus:- Rostering Invoicing Handyperson Multiple Branches 2TB Document Storage Unlimited Concurrent Users Minimum 6 days training Minimum 2 days review

* All Prices Exclude VAT

Latest blog posts

Measuring outcomes

Measurement and reporting

Impact measurement: what it is, why it’s important and how to get an edge

Hand holding spanner

Best practice CRMs

Has a tech-savvy friend offered to build you a CRM on the cheap? Just say no.

Charitylog with images

Software updates

Ch-ch-ch-changes: how Charitylog has grown up

View all blog posts