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Charitylog is a cloud-based CRM used by around 1000 charities all across the UK, covering a wide range of services and requirements. It has been designed specifically for charities and other service providers and is supported by people dedicated to the third sector. It's everything we do.

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KPI report
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Trusted by local charities and service providers.

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Charitylog features

What can Charitylog do for you?

Assessment Icon

Contact & Case Management

Easily manage information about your clients, volunteers, referrers and everyone else you work with, all in one place!

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Assessment & Impact

Evidencing impact is vital for most charities and funders have many different requirements for this. You can build in recognised impact assessment methods, or use your own.

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Reporting

Reporting is a demanding requirement for many organisations. From output KPIs to merging data into Excel reporting spreadsheets, Charitylog will produce data and save you time.

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Support & Help

We believe that helping you get the best out of your system is a vital part of what we do. We have experienced and dedicated staff to provide training and support, as well as a manual and videos.

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Security & GDPR

Data security is an essential aspect of our service - we only use the most reputable data centres in the UK and give you the means to manage your GDPR compliance.

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Go Further

We have a number of additional options such as Rostering, Invoicing and Handyperson. If you work geographically or as part of a group, you may find our Branches option essential.

Why Charitylog?

Charitylog is a cloud-based CRM designed specifically for charities.

It lets you keep everything in one place: cases, contacts, documents, communications and workflows. Receive referrals via your website, keep track of volunteers and run reports on everything from outcomes to KPIs.

All data is stored securely in the UK, and there's a dedicated, named, UK-based support team you can contact for the price of a local call.

Let us take care of the admin, so you can spend more time doing what you do best.

Case studies

See how charities like yours are using Charitylog

art therapy

Case Study

Safeline logo

Safeline

Charitylog for Safeline

Older woman staring into a mirror

Case Study

Essex Sight logo

Essex Sight

Charitylog for Essex Sight

View all cases

Got questions about Charitylog?

What is a charity CRM and do I need one?

However large or small your charity, you will need to have knowledge of who you are working with and what you have done, if only to make it simpler to communicate with clients and provide information to funders.

The Charitylog CRM (client relationship management) system is essentially a database holding the information about your clients, your interactions with them and details of anyone else involved in the operation of the organisation.

Find out about Choosing the right CRM for your charity or read our blog post CRMs for smaller charities - what's the point?

Read all our FAQs here.

How do I know which plan is the right one for us?

The best way is to talk to us. We won’t pressure you, and will have an honest chat with you to understand more about what you do, what services you provide, the way you do things and what reporting you need to do to help you decide.

Apart from Starter, where there is a free 30 day trial, we are very happy to provide a no-obligation demonstration for you.


Read all our FAQs here.

Is training included?

Yes, we provide an agreed number of implementation (getting started) and training sessions as part of any Charitylog plan.

While we’re getting you set up, we’ll talk with you about how your organisation works, what workflows and processes you use, what data needs you have, what reports your funders are asking for, and so on. 

We can then guide you on how to set up the system and make the best use of it.

There are manuals, videos and we also provide phone and email support as needed.

Read all our FAQs here.

Read all our FAQs

Due to the demands of meeting contracts, KPI reporting and the complexities around tracking clients through our service, we needed a very flexible and bespoke solution. Through a system demonstration visit and various recommendations from other organisations, we were confident that Charitylog could deliver to our organisations' needs. Highly recommended!"

Helen Cryan , Chief Executive

Crossroads Care Rotherham

"The technical support and advice I've received from the Charitylog team has always been extremely helpful. It has enabled me to overcome any difficulties I've faced with ease and understanding."

Cath Kirwan, Quality Systems Officer

Deafness Support Network

"We love the system! It is soooo much easier to use and especially to get stats. We are definitely pleased with it! Just makes life so much easier."

Monika Mazeikaite, Senior Project Worker

ACCESS - Supporting migrants in East Anglia

Our system review was really helpful. We increased our knowledge of Charitylog, have reduced duplication and can more swiftly capture and access data for reporting and monitoring.

Aidan Marshall, Administrator

Care4Carers

"I can finally pull together a clear picture of all the support we’re providing. I think Charitylog made the difference between us winning the contract and not.”

Jonathan Dixon, Director of Operations

Essex Sight

“Charitylog is helping us to operate more efficiently, better identify victim needs, inform local/national policy and practice, and create more compelling bids to secure funding for our services. It’s been an incredible investment.”

Neil Henderson, CEO

Safeline

Which plan suits you?

Pricing and plans

One

For 1 project (<10 users)

£2140+VAT year 1

£500+VAT year 2 onwards

This package includes:

Unlimited Records Case Management Project Workflows Email & Letter Templates Mail Merge GDPR Toolkit Reporting & KPIs Groups & Activities Create Custom Data Fields 10 Concurrent Users 500GB Document Storage Unlimited UK Telephone Support 1.5 Days Training and Half-day Review

Group 3

Most popular

Plus

Unlimited users

From £3885
+VAT year 1 (based on income)

From £695+VAT year 2 onwards

This package includes:

Everything in Charitylog One, and: Unlimited Projects Unlimited User Groups Analytics Reporting Optional Add-Ons Unlimited Users 1TB Document Storage Minimum 3 days training Minimum 1 day review

Ultimate

Unlimited users

From
£9224+VAT year 1 (based on income)

From £2284+VAT year 2 onwards

This package includes:

All in Charitylog Plus, and: Rostering Invoicing Handyperson Multiple Branches 2TB Document Storage Unlimited Concurrent Users Minimum 6 days training Minimum 2 days review

* All Prices Exclude VAT

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