Case Study
Devon In Sight
"Charitylog has enabled us to improve client support and has significantly enhanced the efficiency and professionalism of our service."
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An interview with Kate Hurst, Internal Operations Manager
Vision Support Cheshire is a charity that raises awareness about vision impairment and provides services for people who are blind or partially sighted. It aims to increase independence and wellbeing, and reduce social isolation.
What size is the organisation and where is it based?
We have 40 members of staff and around 150 volunteers, and we work across North-East Wales and Cheshire.
When did your organisation start using Charitylog?
July 2023
Which version of Charitylog do you use, and what sort of tasks do you use it for?
We use Charitylog Plus to manage referrals, manage attendance on social groups, mail-outs, data analytics and KPI reporting. As well as maintaining a consistent service throughout our teams - it works well when everyone uses the same system.
Was it easy to get started?
Yes – Vicky from Charitylog, who did our implementation, was brilliant at training us on the system and was there for any queries afterwards. We felt very supported by her.
Accessibility of Charitylog for blind and partially sighted people
It was essential for us that every member of our team was able to access a consistent system. We chose Charitylog because there had been steps made to make the system more accessible.
The Charitylog team were brilliant at adapting the system where possible, and talking us through workarounds. Matt, the CEO, took the time to meet with our team of screen readers and listen to what we wanted. This helped build our trust - it was obvious they wanted the system to be as accessible and inclusive for us as possible.
If accessibility issues do come up from time to time, Charitylog are always very helpful and eager to fix them.
Would you recommend Charitylog?
Yes, absolutely.
Visit Vision Support Cheshire's website at visionsupport.org.uk
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