One of the key strengths of the Charitylog service is its ability to enable effective collaboration between different organisations. With the increasing emphasis on integrated support, community hubs and the Social Prescribing model, the ability to securely pass on confidential information about clients is becoming a vital requirement for charities and community support services.
Typically, many third sector organisations will need to pass referrals to and from other organisations within their area, with clients often needing support from different services. Local councils, CCGs and other commissioning authorities will also often have a need to send and receive data from their third sector service providers on a regular basis.
To serve this important need, we've developed an automatic, integrated, secure process that enables and fosters effective collaboration. Using Charitylog, it's possible to refer a client directly from your system to another organisation that uses Charitylog. The second organisation receives notification of an incoming referral and is able to either match the client to a record already in their database, or add the new client, then import the referral.
Since this is done directly on our secure server, the data never goes into the outside world. This is a far more secure system than a fax / email which can be viewed by anyone in the office. When the receiving organisation has contacted the client, the outcome information may be passed back to the sending database, and this then appears in the client's history, thus 'closing the loop'. It's important to note that this is achieved by sending data between databases, not by allowing the second organisation access to the sender's database.
Charitylog can be scaled and configured to meet the demands and budget of the various local organisations working together in a collaborative hub, enabling some organisations to run a 'lite' version of Charitylog, whilst lead organisations may expand the system to use more of the functionality available in the 'full' system.
We can also embed a 'contact us' type page into your website, allowing people to refer themselves to your organisation directly from your website. The page looks the same as the rest of your website and has no Charitylog branding, however, it does use the Charitylog secure data transfer process, ensuring security for your clients.