Call-round Mobile App for Support Workers
Call-round is a community workforce solution that uses the mobile phone to exchange real-time information between community support workers and their office supervisors. Used in conjunction with the Charitylog CRM and Roster services, Call-round offers Call-round offers integrated roster updates, visit verification, activity reporting and note updates. The app also works in conjunction with Google Maps to show travel through the shift and locations of work.
Using Call-round, support workers are able to view their live schedules on their mobile phone, with schedule updates conveyed from the office in real time.
Arrival and departure from the client's address is verified with the minimum of fuss and conveyed in real-time to the office, enabling supervisors to respond immediately to any missed visits or breakdown in service. Call-round works seamlessly with the cloud-based Charitylog suite of services, with all Call-round data securely stored in the Charitylog CRM and made available immediately to authorised office staff.
Live data is continuously exchanged between Call-round and the Charitylog CRM via background synchronisation. If the mobile signal is temporarily lost, Call-round automatically updates as soon as its connection is restored.
Call-round can either be purchased as a fully managed packaged solution (with a single provider responsible for all mobile phone and data communication matters), or the service can be purchased on a "use your own device" arrangement where the Call-round app is used on the community support worker's own phone.
Monitors care delivery
Enables effective management of care delivery by verifying arrival and departure of carers/support workers in real-time.
Displays updated care plans
Allows carers to view updated care schedules and other important timely information whilst out in the community.
Records observations and outcomes
Enables community-based staff to record observations and outcomes of completed visits. Data is synced with the Charitylog CRM in real-time so office staff are kept up to date.
Enables faster, more accurate billing
Attendance times are recorded to the nearest second, enabling providers to produce invoices based on verified actual times.
Removes the need for paper timesheets and reduces back-office admin by enabling verified data to be exported into finance systems.