*** Attention Charitylog users: the October release is on your test system now! ***

Year 1 fee

From £3944 (+VAT) for a charity with £100K annual income.

This includes:

  • CRM purchase price

  • Initial setup and training

  • Web hosting (cloud-based)

  • Unlimited users

  • Unlimited, ongoing support from our in-house helpdesk team.

Cost after year 1

After year 1 you’ll just pay the annual support and hosting fee, starting from £719 (+VAT) for a charity with £100K annual income. The amount is fixed for the first 2 years. After that, it’s subject to annual review, based on factors such as inflation and any significant changes to your charity’s income.

There are various optional extras you can buy if and when you need them, such as migration, modules, web forms etc. Refer to the table below.

Examples for different income levels

Income of £250,000 a year

  • 1st year: £4809 (+VAT)
  • 2nd year: £1009 (+VAT) fixed
  • Following years: £1009 (+VAT) subject to review

Income of £500,000 a year

  • 1st year: £6008 (+VAT)
  • 2nd year: £1258 (+VAT) fixed
  • Following years: £1258 (+VAT) subject to review

Income of £1m a year

  • 1st year: £8270 (+VAT)
  • 2nd year: £1770 (+VAT) fixed
  • Following years: £1770 (+VAT) subject to review

Compare Standard with our other plans

All plans and features

One

For 1 service (<10 FTEs)

Pricing

Contact & Case Management

  • People & Services
  • Cases & Contacts
  • Project & Service Workflows
  • Groups & activities
  • Email, letter & text communications
  • Document storage & retrieval
  • Add your own fields
  • Anonymous referrals & contacts
  • Information Links - Directory of Services

Assessment & Impact

  • Assessment forms
  • Ladder outcomes
  • Star Outcomes™

Reporting

  • Key Performance Indicators
  • Pre-configured report suite
  • Progress interval reporting
  • Classification codes
  • Excel templates

Support & Help

  • Implementation - getting started
  • UK based telephone & email support
  • Page linked comprehensive manual
  • Online help videos
  • Data migration - we can help you switch
  • Training and system reviews

Security & GDPR

  • Unlimited user accounts
  • Secure Data Centres in the UK
  • Multiple user groups
  • Optional two factor authentication
  • Additional practice & test environments
  • Multiple GDPR consent rules
  • Right to be forgotten
  • Fulfill Subject Access Requests
  • Flexible field visibility controls

Go Further

  • Combined reporting across separate organisations
  • Integrated web referral forms
  • Send & receive referrals through Charitylog
  • API (Application Programming Interface)
  • National reporting capability
  • Advocacy support

Standard

Unlimited users

Pricing

Contact & Case Management

  • People & Services
  • Cases & Contacts
  • Project & Service Workflows
  • Groups & activities
  • Email, letter & text communications
  • Document storage & retrieval
  • Add your own fields
  • Anonymous referrals & contacts
  • Information Links - Directory of Services

Assessment & Impact

  • Assessment forms
  • Ladder outcomes
  • Star Outcomes™

Reporting

  • Key Performance Indicators
  • Pre-configured report suite
  • Analytics reporting
  • Progress interval reporting
  • Classification codes
  • Excel templates

Support & Help

  • Implementation - getting started
  • UK based telephone & email support
  • Page linked comprehensive manual
  • Online help videos
  • Data migration - we can help you switch
  • Training and system reviews

Security & GDPR

  • Unlimited user accounts
  • Secure Data Centres in the UK
  • Multiple user groups
  • Optional two factor authentication
  • Additional practice & test environments
  • Multiple GDPR consent rules
  • Right to be forgotten
  • Fulfill Subject Access Requests
  • Flexible field visibility controls

Go Further

  • Rostering & home care schedules
  • Mobile app for rostered care workers
  • Invoice creation & export
  • Handypersons & minor adaptations
  • Controls to separate branches & offices
  • Combined reporting across separate organisations
  • Data import module
  • Integrated web referral forms
  • Send & receive referrals through Charitylog
  • API (Application Programming Interface)
  • National reporting capability
  • Advocacy support

Ultimate

Unlimited users

Pricing

Contact & Case Management

  • People & Services
  • Cases & Contacts
  • Project & Service Workflows
  • Groups & activities
  • Email, letter & text communications
  • Document storage & retrieval
  • Add your own fields
  • Anonymous referrals & contacts
  • Information Links - Directory of Services

Assessment & Impact

  • Assessment forms
  • Ladder outcomes
  • Star Outcomes™

Reporting

  • Key Performance Indicators
  • Pre-configured report suite
  • Analytics reporting
  • Progress interval reporting
  • Classification codes
  • Excel templates

Support & Help

  • Implementation - getting started
  • UK based telephone & email support
  • Page linked comprehensive manual
  • Online help videos
  • Data migration - we can help you switch
  • Training and system reviews

Security & GDPR

  • Unlimited user accounts
  • Secure Data Centres in the UK
  • Multiple user groups
  • Optional two factor authentication
  • Additional practice & test environments
  • Multiple GDPR consent rules
  • Right to be forgotten
  • Fulfill Subject Access Requests
  • Flexible field visibility controls

Go Further

  • Rostering & home care schedules
  • Mobile app for rostered care workers
  • Invoice creation & export
  • Handypersons & minor adaptations
  • Controls to separate branches & offices
  • Combined reporting across separate organisations
  • Data import module
  • Integrated web referral forms
  • Send & receive referrals through Charitylog
  • API (Application Programming Interface)
  • National reporting capability
  • Advocacy support
Pricing table

Compare Standard with our other plans

All plans and features

One

For 1 service (<10 FTEs)

Pricing
Group 3

Most popular

Standard

Unlimited users

Pricing

Ultimate

Unlimited users

Pricing
Contact & Case ManagementOneStandardUltimate
People & Services
Cases & Contacts
Project & Service Workflows
Groups & activities
Email, letter & text communications
Document storage & retrieval500GB1TB2TB
Add your own fields
Anonymous referrals & contacts
Information Links - Directory of Services
Assessment & ImpactOneStandardUltimate
Assessment forms
Ladder outcomes
Star Outcomes™Optional extraOptional extraOptional extra
ReportingOneStandardUltimate
Key Performance Indicators
Pre-configured report suite
Analytics reporting
Progress interval reporting
Classification codes
Excel templates
Support & HelpOneStandardUltimate
Implementation - getting started1.5 days training, 0.5 days reviewMinimum - 3 days training, 1 day reviewMinimum - 6 days training, 2 days review
UK based telephone & email support
Page linked comprehensive manual
Online help videos
Data migration - we can help you switch
Additional training and system reviewsOptional extraOptional extraOptional extra
Security & GDPROneStandardUltimate
Unlimited user accountsUp to 10 FTE usersUnlimited usersUnlimited users
Secure Data Centres in the UK
Multiple user groups4 user groupsUnlimitedUnlimited
Optional two factor authentication
Additional practice & test environments
Multiple GDPR consent rules
Right to be forgotten
Fulfill Subject Access Requests
Flexible field visibility controls
Go FurtherOneStandardUltimate
Rostering & home care schedulesOptional extra
Mobile app for rostered care workersOptional (needs Rostering)Optional extra
Invoice creation & exportOptional extra
Handypersons & minor adaptationsOptional extra
Controls to separate branches & officesOptional extraOptional extra
Combined reporting across separate organisationsOptional extraOptional extraOptional extra
Data import moduleOptional extra
Integrated web referral formsOptional extraOptional extra2 forms included
Send & receive referrals through CharitylogOptional extraOptional extraOptional extra
API (Application Programming Interface)Optional extraOptional extraRead only version included
National reporting capabilityOptional extraOptional extraOptional extra
Advocacy support
Get in touchGet in touchGet in touch

* All Prices Exclude VAT